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What is a Complete Submission?

In this short video, LevelFirst Senior Vice President Chris Barnes explains what is required in a Complete Submission. Agents can help ensure quick turnaround by making sure submissions are complete.

A transcript of the video is provided below.

My name is Chris Barnes and I want to spend a little time today and go over what we call a complete submission. It’s critical that we receive a complete submission so we know where we need to send it.

There are four critical points in a complete submission. One is the ACORD Application. The ACORD Application comes in many different forms whether it be for your property section, your casualty section or your auto section. We need the ACORD Application because the carriers require it.

The next thing is a Description of Operations. The Description of Operations is important for us to be able to look at and provide a snapshot of the whole account. It lets us know which carriers we can go to and why we can go to those carriers based on the description.

The next is our Currently Valued Loss Runs. Currently Valued Loss Runs need to be three to five years. The loss runs are very crucial to the rating aspect of the account. When the underwriter looks at that, they have an idea of what type of rating they can put on an account based on loss runs. So please make sure you include current loss runs with the submission or at least let us know those are forthcoming.

The last thing we need is the Supplemental Application. The Supplemental Application is really a snapshot of everything on the account. It lets us and the underwriter look at it without having to go through every page of the ACORD Application which is required by most carriers. Please make sure that when you fill out your Supplemental Application you are very detailed because it will help the rating process.

To go over the things we need for a complete submission:

  1. The first thing we need is an ACORD Application
  2. The next thing we need is a Description of Operations, whether that’s in the body of the email or included on the ACORD Application.
  3. The next thing is Currently Valued Loss Runs. Three to five years of current loss runs is usually what most carriers require in order to write an account.
  4. The last thing, and most important thing in my eyes, is the Supplemental Application. If you don’t have a Supplemental Application, please ask us and we will provide you with one.

I appreciate your time and thank you very much.

CSA Score Awareness Can Lead to Competitive Transportation Rates

The Federal Motor Carrier Safety Administration (FMCSA) maintains records and provides scores for motor vehicle operators, but the system and its importance are not always understood by agents. Awareness and compliance, however, is key to finding competitive rates.

“Agents don’t always know what a CSA score is,” says LevelFirst Transportation specialist Kelley Sanchez. “Motor vehicle operators understand it, but aren’t always aware of how it can affect their premiums.”

Transportation Commercial Insurance Dallas LevelFirstLaunched in 2010, the CSA score stems from a safety enforcement program driven from compiled data on driving, vehicle maintenance, hours of service, driver fatigue, controlled substance violations, and crashes. Much of the data comes from the 3.5 million roadside inspections and 100,000 crash reports each year. The score reflects on both the vehicle and the driver. The lower the score, the better the risk.

“Most auto carriers use the CSA in determining the risk,” Sanchez explains. “The higher the grade, the worse it is- most want a score in the ‘blue area’ which is around 65 points or fewer.”

Sanchez says that some companies will consider risks up to 87 points or more but anything above 87 will more than likely be heavily surcharged.

Perhaps the most important component for insurance carriers is vehicle maintenance. While larger companies have safety managers to handle the process, smaller companies are held to the same level of compliance.

“Vehicle maintenance is paramount,” Sanchez says. “Issues outlined in a citation should be corrected immediately.”

Failure to perform maintenance can result in vehicles being pulled out of service. Sanchez says risks with multiple out of service violations won’t be considered by some carriers.

For carriers, experts suggest an awareness of the CSA score, regular examining of data for accuracy, having systems in place to address safety deficiencies, as well as driver training and monitoring can help maintain an attractive score and keep premiums low.

LevelFirst has access to a variety of markets for large and small commercial auto. Kelley Sanchez is available to provide answers to transportation market questions. For more information, visit LevelFirst.com or call 512-279-4721.

High Profile Cases Spotlight Broader Risks for Hotels and Motels

A stalker videotaped Fox sportscaster Erin Andrews in her Nashville hotel room in 2008. Andrews sued the hotel for negligence. A jury verdict in Andrews’ favor brings the hotel’s share of the award to about $27 million.

With more than 52,000 hotels and motels in the U.S. producing $65.16 billion in industry revenue, hotels and motels are big business. That business is not without its risks, and unfortunately, hotels and motels are also frequently the target of lawsuits.

Hotel Motel Insurance LevelFirst DallasAn unknown man received a key to Wall Street banker Alison Fournier’s room at a Starwood Hotel. He later climbed into bed with her. She sued.  Hotel manager Tara Kimkee Tan went into labor during her shift at the Standard Hotel in New York City. Claiming she was rushed out carelessly by the hotel supervisors after delivery, wasn’t offered maternity leave, and was forced to work more than 80 hours a week, she sued the hotel for $10 million.

These high-profile cases provide examples of less common risks hotels face. More commonly faced risks are issues such as business interruption, utility interruption, harassment, equipment breakdown and crime.

“More common liabilities are slips and falls, bed bugs, and cases of harassment,” says LevelFirst Senior Underwriter and Broker and Hotel-Motel Specialist Michelle Shelton. “On the property side, you have theft, fire, tornados and hail damage. These are the more common threats.”

Shelton says that in addition to general liability and property, types of insurance hotels need, are required to have or may consider include workers comp, business insurance, employment practices liability (EPL) and umbrella liability.

“An umbrella liability claim kicks in when a general liability policy limits are reached,” Shelton explains. “EPL covers third party harassment claims such as an employee harassing a customer or third-party vendor.”

Shelton says that rural motels can face different risks that high-profile urban properties. While the high-profile claims receive media attention, the more frequent risks can be catastrophic for business, especially smaller operations.

“Many times hotel owners aren’t aware of all of the risks, don’t know what the coverages are and are reluctant to purchase them,” Shelton says. “A little knowledge can go a long way in protecting against these common risks.”

LevelFirst has access to multiple markets for hotel and motel owners.

LevelFirst Unveils New Website

The new LevelFirst website is online. Today LevelFirst unveiled a redesigned website featuring a cleaner, updated look and enhanced navigation.

The result of several months of planning, the site was designed to allow independent insurance agents to locate products, contact information, directions and other information easily. The site also provides for content integration with social media sites including Linkedin, Twitter, and Facebook.

Some of the features include:

  • Product pages with applications
  • Applications that can be completed online
  • An event calendar featuring trade shows and conferences
  • Customizeable product sales sheets
  • Easy access to information on becoming a producer
  • Articles and press releases

“We went through several rounds of testing to determine the best placement for information,” says April Moeser, executive vice president at LevelFirst. “The result is a clean design with information being readily accessible for our clients.”

After Historic Flooding, Gulf Coast Faces Busy Hurricane Season; Small Businesses at Risk

The threat of hurricanes and flooding is well-known to coastal region residents, but the situation may be getting worse. On Monday, April 18, Houston received more rainfall in a single day than any time in recorded history.

That’s more rain than ever came with any hurricane ever.

Houstonians woke up to the 14 inches of rain that came in just 12 hours overnight. If it seems like the rain is getting harder and lasting longer, it is. Houston has seen a 167 percent increase in the heaviest downpours since the 1950s. That’s one of the fastest rates of increase in the country, and experts chalk it up to a warming climate.

According to Climate Central, an independent organization of scientists and journalists, “a warming atmosphere becomes more saturated with water vapor and is capable of previously unimagined downpours.”

Unfortunately, the heavy rains could be followed by a busier than usual hurricane season. Experts are predicting more storms than usual in 2016 with as many as 18 named storms, 11 hurricanes, and three to five major storms.

For many the storms are disastrous. However, even those experiencing minimal property damage can face weeks of recovery. For small businesses, the effects of severe weather events can be catastrophic.

According to FEMA, just a few inches of water can cause major damage. Almost 40 percent of businesses impacted by a natural disaster do not reopen.

Almost a third of respondents to a 2012 survey of U.S. small business owners said it would take more than two weeks to recover- and nearly half of those put the time at more than one month. Nearly 40 percent of respondents were unsure how long it would take.

Conducted in the wake of Hurricane Sandy, that survey found 74 percent of small businesses do not have any disaster plan, and 84 percent do not have disaster insurance.

FEMA notes that flood insurance offers the best protection from financial loss.

FEMA offers many tips about assessing disaster-related risk. Experts at Dallas-based Wholesale Broker and MGA LevelFirst are available to provide an overview of small business coverages available. Call 800-366-4428 or visit LevelFirst.com

Vacant Buildings at Greater Risk

Vacant buildings can be a lure for unwanted activity. They can be an easy target for theft, a place to party, or a place to find temporary shelter. They also create liabilities for building owners.

Theft is a major concern. Removal of copper wiring or air conditioning units was a common occurrence when the price of copper hit highs a few years back. Vacant buildings are an easy target and can sustain significant damage when wiring and plumbing are removed while systems are active.

“In insurance we call it an attractive nuisance,” says Chris Barnes, senior vice president at LevelFirst. “It may be days before anyone notices damage has occurred, so that damage can be more severe and the loss greater.”

Barnes says that generally vacant buildings need to be protected with the same coverages as occupied buildings, but may require alarm systems, security and even sprinklers to get full replacement coverage.

“Sometimes security systems are required to have theft coverage,” Barnes says.

Senior Underwriter Kate Innocent issues another warning- there can also be liabilities that extend beyond property damage. Property owners can be liable for injuries. While rare, there have been cases where people who have broken into buildings have successfully sued property owners for injuries incurred.

Though vacant buildings are an easy target, there are some measures that can be taken to help protect vacant buildings including keeping blinds closed, not letting mail and trash accumulate, fully draining water lines and keeping lights on a timer.

“Prevention can be effective and proper coverage can protect against property damage and other liabilities” Barnes says. “Vacant buildings owners should know their risks and make sure they have proper coverage before a loss occurs.”

For a more information on vacant building coverage from LevelFirst, contact Chris Barnes at 512-279-4708 or Kate Innocent at 512-279-4714.

Experts Say Catastrophic Gulf Hurricane on Horizon – Businesses May Not be Prepared

On average, two major hurricanes hit the Gulf or Atlantic coasts every three years. Yet the U.S. hasn’t been hit by a major hurricane in more than ten years – the longest streak since record keeping began in 1851.

Experts are chalking it up to luck, and some say that lull has led to complacency. Texans know that even a lesser storm can cause major damage. Hurricane Ike devastated Galveston in 2008. That storm changed course at the last minute, avoiding much worse damage in Houston. Since then, the risk hasn’t subsided, and 2016 could be the year the lull ends and luck runs out. The Texas Tribune recently created an animated graphic showing what the result would have been if 2008’s hurricane Ike had landed 30 miles to the Southwest.

That report concludes Houston’s “perfect storm” is coming and the chances are 2,400 times more likely than being struck by lightning. Moreover, this year El Niño, which typically plays a role in suppressing hurricanes, is expected to weaken significantly or disappear by the start of the hurricane season.

Businesses need to be prepared. Estimates put the number of small businesses that don’t reopen after a hurricane at as much as 40 percent. “Businesses in Gulf Coast communities need to prepare by protecting property, protecting information and making sure they have the proper coverage,” says Chris Barnes, senior vice president at Dallas-based LevelFirst. “The threat is real.”

Barnes says mitigating property damage can include investments in plywood, having the roof inspected and shutting off utilities prior to a hurricane making landfall. It’s vital to back up documents, save legal contracts and store copies in an off-site location. Having wind coverage with a proper valuation is also key. “It will be difficult for a business without wind coverage to reopen after a hurricane,” Barnes says. “Business owners also need to make sure they are insured to value.”

Barnes says many of the businesses that don’t reopen are without insurance or are underinsured. “If you have a business with a $1 million value and are only insured for $500,000, you’re not going to reopen unless you can come up with $500,000. That’s going to be a barrier to recovery.”

LevelFirst offers Wind/Hail-only and Property All Risk along with Earthquake and Flood coverage to commercial properties in the coastal regions of the Gulf. For more information, call Chris Barnes at 512-279-4708. Go here for complete information on preparing businesses for a hurricane.

Cyber Liabilities Loom Large for Small Businesses

Each year new technologies, and improvements on old ones, come along to make our jobs easier.  That adds to productivity for businesses small and large. Today it is easier than ever to store and retrieve personal financial information, but protecting that information poses increasing challenges.  Security in cyberspace is something everyone needs to be concerned about.

“Statistically speaking, just about everyone is going to get hacked at some point,” says John Lucas, business intelligence director at IIAT. “People hack for fun, they do it for profit or they do it just to be disruptive. There is also a large underground market for personal financial information.”

News headlines feature the large corporations that have experienced data loss. However, the risk to small businesses can even be greater. With small businesses, the need for protection against cyber threats may be more easily overlooked. Small firms generally have fewer resources available to monitor and combat cyber threats, making them easy targets for expert criminals. Additionally, the legal requirements for storage and management of data may not be known and experts say small firms can have a false sense of security and believe they are immune to cyber-attacks.

“Even a small agency may have records for 500 people,” Lucas explains. “A breach will make your customers very unhappy. It’s a trust issue.”

A cyber security breach can also be costly. In addition to the disappointment of customers, a breach could essentially shut down a business for a day, a week or longer. There may also be legal liabilities. A business can be held liable if certain data is compromised, not only by hacking but even if a smartphone is lost or a laptop computer is stolen.

“A hacker could bring your business to a halt,” Lucas says. “There could be no way access to email or records.”

One way hackers succeed is through insufficient passwords. Lucas says the best defense is increasing the number of layers it takes to crack passwords.

Using different passwords for every account can be a pain, but it can also prevent a successful hacker from getting into every account. Make sure passwords are long enough. Microsoft suggests a minimum of eight characters. Make them as random as possible, and use numbers, letters, and symbols. Do not use a password based on personal information such as a birthday, and never use words like password or administrator.

Carnegie Mellon School of Computer Science suggests making passwords from a sentence that’s easily remembered such as “I like to eat Dave & Andy’s ice cream.” Then take the first letter of every word in the sentence, include the punctuation so the password becomes IlteD&A’ic.

Keeping backups of data is also important. Automatic backups on cloud servers are one way.

Even with adequate prevention, sometimes hackers succeed, damage and even destroy businesses. Cyber security risk insurance provides added layers of protection.

Some standard business insurance policies, such as a Business Owners Policy, may provide coverage for certain types of cyber incidents such as recovery or replacement costs from a computer virus. Coverage for a fuller range of cyber liability risks is available with a customized stand-alone cyber liability policy which may cover loss or corruption of data, business interruption, identity theft, cyber extortion, and reputation recovery.

“The amount of coverage you need depends on the value of your transactions,” Lucas says, emphasizing that even with insurance prevention is crucial.

“No amount of insurance can totally repair a damaged business relationship,” he says.

For a complete analysis of cyber liability risks and available coverage for your business, call April Moeser at LevelFirst 512-279-4720.

Builders Risk: Protecting Against Construction Fires

Builders Risk insurance is a must for anyone undertaking new construction, building an addition or undergoing renovations. It’s easy to see why, considering scenarios like this:

A worker removing paint with a heat gun ignited an underlayment of the surface being stripped in a 150-year old church. The result was a $4 million loss and a three month delay in finishing the project. In another case, an air bubble in the fuel line of a gasoline-powered pressure washer led to a spill which ignited causing severe burns for the worker and $450,000 in property damage.

“Without coverage, there is no recourse,” says Chris Barnes, senior vice president at Dallas-based LevelFirst. “Fires are a major concern.”

Most often contractors obtain coverage, but Barnes says in some cases property owners will purchase policies. In Texas, Barnes says coverage for frame construction can be hard to find. Coverage for additions can also be difficult because the policy also needs to cover the existing construction.

“If there’s a fire in the addition and it destroys the existing property, that needs to be covered,” Barnes says.

Planning to prevent catastrophe is a necessary component to purchasing Builders Risk coverage. Fires are preventable. Developing and maintaining an effective prevention program on the jobsite that encompasses all phases of construction, repair, alteration and demolition work can go a long way in minimizing risks from fire hazards.

LevelFirst, an IIAT company, offers extensive market capabilities with comprehensive coverage for residential and commercial Builders Risk, including access to markets for frame construction. Call Chris Barnes at 512.279.4708 or e-mail cbarn@iiat.org to find out more. Additional information on preventing fires during construction and renovation is available from the National Fire Prevention Association.